Saved Replies in Facebook Messages

This is a pretty interesting feature that Facebook is testing for customer service, though I am not sure about the negative impact it may have on humanizing your brand: saved replies in messages, enabling brands to quickly respond to common requests with personalized, yet canned messages. Would you use this?

Don't worry about Chaar's privacy, pretty sure he isn't a real person. ;)
Don’t worry about Chaar’s privacy, pretty sure he isn’t a real person. 😉

Spotted in Facebook Messages and Tech Crunch.

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