Don’t Forget to Humanize Your Brand

As we become more sophisticated digital marketers, it is easy to get enamored with all the cool things we can do to push our content to new eyeballs. Even saying it that way sounds crass. Here are some examples of cool things we can do, none of which are wrong to do per se:

  • Put insights and research content in front of readers of top publishing sites like and, based on complex algorithms to target the right content and the right people (via content marketing tools like Outbrain)
  • Profile people who visit our websites—with both demographic and psychographic data—and target ads to similar groups of users who may not have heard of us yet
  • Send emails or show ads to people who were shopping our ecommerce sites, reminding them of the products they were looking at and didn’t purchase (retargeting)
  • Automate the timing of our social media posts based on when the largest number of our followers are online and likely to see our posts (via tools like SocialFlow)

I am concerned that we may focus so much energy on these really cool tactics that we might begin to sound robotic, forget to respond to (all) customer inquiries/brand mentions, and lose our human-centered approach when it comes to digital marketing, especially social media.

This article from Moz, 4 Ways to Build Trust and Humanize Your Brand, offers 4 ways to humanize our brand, and some great reminders of why we need to.


Photo credit: File:Nao robot, Jaume University.jpg – Wikimedia Commons

Digital Marketing in China

I am doing my best to learn about digital and content marketing in China. This is a huge, high-growth market, with a very different digital ecosystem than we have in the U.S. or in Europe. This post will just be the beginnings of what I am learning, and I am wide open to advice on how to learn more about this topic.

The Great Firewall of China changes the game in terms of platforms and tools. Baidu is Google, Weibo is Twitter/Facebook, YouKu is YouTube, and WeChat is texting/SnapChat/ecommerce/banking/etc. Baidu is particularly interesting as paid search techniques are not only welcomed, they actually influence your organic rankings positively, too. Sounds almost like bribery to my narrow, Western mind.

Language will be an issue. Culture must be respected. Any perception of an American company marketing to Chinese (vs. a Chinese arm of a global company) will not be well-received. Partnering with Chinese colleagues is a must.

At last year’s Content Marketing Institute, Pam Didner explained how the social media platforms in China may be different, but human behaviors and desires are the same.

I think I’ve got to launch into this venture with my eyes wide open, and with a great cultural sensitivity. Any resources you would recommend, or warnings you could share with me?

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